The terms that apply to every Book Regional stay and booking
1 Booking Confirmation
Your booking is confirmed once all required payments are received and a confirmation email is sent.
The person making the booking is responsible for all guests staying at the property.
2 Cancellation Policy
Cancellations made 48 hours to 5 days before check-in will incur a 50% charge of the total booking amount. The remaining balance will be refunded, less any fees.
Cancellations within 48 hours of check-in will incur a 100% charge of the total booking amount.
We do not offer credit for future bookings for cancellations made within 48 hours of check-in.
3 Damage Deposit
A pre-authorized deposit (minimum $250, higher for some properties) may be held for up to three days after check-out.
This deposit covers any damage that may occur during your stay. Guests are responsible for any damage beyond normal wear and tear.
4 Keys
If spare keys are required, a fee applies: $70 for properties in town, $100 for out-of-town properties.
Guests are responsible for the full cost of replacing any missing keys.
5 Cleaning
We provide professional cleaning between stays, and guests are expected to leave the property in a reasonable condition.
If extra cleaning time is required due to the property being left in an unpleasant state, the guest will cover the additional cost. Photos will be provided as evidence by our cleaner.
6 House Rules
No parties or events unless previously approved by the Book Regional team.
Pets are only allowed if the property is advertised as pet-friendly.
Smoking is not permitted inside the property.
Please respect neighbours and minimise noise between 10pm and 8am.
Guests must comply with all posted house rules, including pool/facility usage, parking, and waste disposal instructions.
Maximum occupancy must not be exceeded.
7 Check-in & Check-out
Standard check-in and check-out times apply (check-in: [insert time], check-out: [insert time]).
Early check-in or late check-out may be requested in advance and may incur a fee.
8 Safety & Maintenance
Guests must not tamper with smoke alarms, fire extinguishers, or any safety equipment.
Any maintenance issues or damages must be reported immediately.
9 Liability
Guests stay at the property at their own risk. Book Regional is not responsible for injury, loss, or damage to personal belongings during the stay.
Guests are responsible for any damage caused to the property, furnishings, or equipment during their stay.
Guests must comply with all local laws; Book Regional will not accept responsibility for illegal activities conducted on the property.
10 Our Rights
Book Regional reserves the right to refuse entry, cancel bookings, or terminate a stay without refund if these terms are breached.
These terms form the agreement between Book Regional and the guest making the booking.
