For Guests & Owners
Everything guests and owners want to know, all in one place
For Guests & Owners
We know that both guests and property owners have questions about booking, managing, and staying in our regional properties. This page answers the most common queries, covering everything from payments, cancellations, and amenities to property management, guest communication, and more. Whether you’re planning your next stay or listing your property with us, you’ll find clear, straightforward answers to make your experience smooth and stress-free.
Most bookings are confirmed instantly online. If you have an enquiry about a certain property, our team will aim to resolve it as quickly as possible to secure your preferred dates before they book out. In rare cases, if we need to contact the property owner for approval, it may take up to 24 hours.
We accept all major credit and debit cards, as well as direct bank transfers. Payments are securely processed through our booking platform, and any additional fees or international charges will be clearly shown during checkout.
If you book directly through our website, only one payment method is available. If you’d like to split the payment, please contact our team before making your booking so we can assist.
To update your payment details, please contact our team at stay@bookregional.com.au or call 0488 017 935.
Yes, all of our properties include fresh, high-quality linen for your stay. This includes bed sheets, bath towels, bath mats, hand towels, and tea towels.
We provide a generous range of essentials, including: shampoo, conditioner, body wash, coffee, tea, small milk, sugar, salt, pepper, oil, toilet paper, paper towels, foil, tissues, dishwashing pods, washing detergent, and laundry pods.
Yes, complimentary Wi-Fi is provided in all our homes unless stated otherwise in the listing.
We have a selection of properties that are pet-friendly! Check the individual listing for details or reach out to our team, we’ll help you find the perfect stay for you and your furry friend.
Check-in is from 3:00pm, and check-out is by 10:00am, unless otherwise stated. Early check-in or late check-out may be available upon request and is subject to availability.
Yes, additional fees apply for early or late check-outs beyond one hour after our standard times. This depends on availability and cleaning schedules, so please contact our team to arrange this.
If you notice any maintenance issues, please contact us immediately at 0488 017 935. Our local Orange-based team provides 24/7 guest support and will organise assistance as soon as possible.
Our cancellation policy varies depending on the property and platform you booked through. Cancellations made 48 hours to 5 days before check-in will incur a 50% charge of the total booking amount. Cancellations within 48 hours of check-in will incur a 100% charge. No credit is offered for future bookings for cancellations made within 48 hours. Please check your booking confirmation or contact us for full details.
Yes, we do! Book Regional offers extended stays and works with local businesses and construction companies to provide staff accommodation. Reach out to our team to discuss long-stay rates or corporate arrangements.
Yes, you can list as many properties as you like with Book Regional.
Typically less than a week, depending on how much information and how many images you have ready.
Our policies protect owners. Guests cancelling 5+ days before check-in will not incur charges. Cancellations within 5 days may incur 50-100% of the booking amount, depending on timing.
Reach out to our team for full details on payments, schedules, and any applicable fees. Ph: 0488 017 935 OR Email: stay@bookregional.com.au
Yes. Our team actively optimises pricing based on seasons, events, holidays, and market trends to maximise revenue.
Owners can choose to manage maintenance themselves or have our team coordinate it. We always discuss required work before taking any action.
We contract reliable cleaners for all properties, but owners can use their own cleaners if preferred. Cleaning must meet our high standards to maintain Book Regional’s reputation.
Our team manages property descriptions, amenities, and restocking between stays. Owners provide professional photos of their fully furnished property, which we upload to the listing.
No. We handle all guest communications. If there’s something you need to inform a guest about, contact our team and we will reach out for you.
Yes. Our owner app allows you to track bookings, guest charges, and view all guest reviews for your property.